★Where is the store based?
We are based in Toronto, Canada.
★For our UK some EU Customers
★What is this store's return and exchange policy?
Certain products can be returned within 10 days in their original unused condition, buyer pays for return shipping.
Please contact with any issues you may have with your order.
★Do you accept orders placed outside of Canada?
★Free Shipping Over $100
Currently this offer is only available for our Canadian and American customers.
*NOTE* During Covid-19 shipping times will be slower than usual
We ship once a week.
Please allow for a longer wait time on handmade items as they are made to order like embroidered berets.
★I got an email with my tracking number, but there has been no movement. Where is my order?
We update and send email notifications when the shipping label has been purchased. We ship orders once a week which may not necessarily be right after we buy the labels.
★How long will it take to receive my order?
Once shipped most domestic orders take anywhere from 3 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.
★What if I have a problem with my order?
Please contact us with any issues you may experience.
All our products are designed in house and produced in small batches. Our berets and apparel are made in house with our embroidery machine and or the hand pulled silk screening.
When packaging our items we use as much recycled material as we can. When we receive packages we keep the cardboard, bubble wrap etc. and reuse it for your orders! This gives those single use plastics a second life and we would encourage you to reuse them where possible.
★Nikki, why are you so cool?