FAQs

★Where is the store based?

We are based in Toronto, Canada.

★What is this store's return and exchange policy?

★Do you accept orders placed outside of Canada?

★Free Shipping Over $100

Spend over $100 USD to receive FREE shipping!

Currently this offer is only available for our Canadian and American customers with a limit of up to $300 purchase. Please contact for LARGE orders as the shipping rates will vary because of weight.

★Processing time

Orders are usually shipped in 1-3 business days.

Please allow for a longer wait times on handmade items as they are made to order.

★I got an email with my tracking number, but there has been no movement. Where is my order?

We update and send email notifications when the shipping label has been purchased.  We ship orders once a week which may not necessarily be right after we buy the labels.

★How long will it take to receive my order?

Once shipped most domestic orders take anywhere from 3 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

★What's the best way to clean my beret?

Cleaning:

Think of our hats as a wearable piece of art; machine washing, hand washing and dry cleaning should be avoided. Spot cleaning can be done in case of stains; blot with an absorbent paper, stain remover pen, or if absolutely needed lukewarm water and a soft brush.

Avoid excessively wetting the beret. Flat dry at room temperature.

Storage:

To best protect your beret it is recommended to store it flat after each use in a dust bag.

★What if I have a problem with my order?

Please contact us with any issues you may experience.

★Sustainability

All our products are designed in house and produced in small batches. 

To meet demand for our more popular beret designs we've hired a company to help us embroider.  We are still embroidering in house as much as we can but wanted to be fully transparent about the current process.

Our apparel and tote bags are screen printed in house (Yes - Kenneth hand pulls any silk screened product!)

We also upcycle where we can, turning fabric scraps into something new. Read product descriptions to see if this applies to your purchase.   

When packaging our items we use as much recycled material as possible, which is why your package may arrive in reused material. 

When we receive packages we keep the cardboard, bubble wrap etc. and reuse it for your orders, it may not be pretty but it's environmentally friendly!  This packing method gives single use plastics a second life and we would encourage you to reuse them where possible as well.

★Want to work with us or license our artwork?

For collaboration, licensing, and sponsorships please us our contact form or contact: licensing@glitterbonesboutique.com

★Nikki, why are you so cool?

😎   😇